Terms and conditions of sale

These terms and conditions are agreed to by M-Stickers, with its registered office located at 69200 Vénissieux. Registered with the Lyon Trade and Companies Register under SIRET: , hereinafter referred to as M-Stickers and managing the website. https://www.m-stickers.com and, furthermore, by any natural or legal person wishing to make a purchase via the website https://www.m-stickers.com hereinafter "Buyer".

Article 1. Purpose

These terms of sale define the contractual relationship between M-Stickers and the buyer, and the conditions applicable to all purchases made through the website. https://www.m-stickers.comPurchasing a product through this site constitutes the buyer's unconditional acceptance of these terms and conditions of sale, which the buyer acknowledges having reviewed prior to placing their order. Before any transaction, the buyer declares, firstly, that purchasing products on this site https://www.m-stickers.com is unrelated to their professional activity and is limited to strictly personal use, and on the other hand, possess full legal capacity, enabling them to be bound by these general sales conditions.

The company M-Stickers We reserve the right to modify these terms of sale at any time to comply with new regulations or to improve site usage. Therefore, the applicable terms will be those in effect on the date the buyer places their order.

Article 2. Products

The products offered are those listed on the site. https://www.m-stickers.com of the company M-Stickers Within the limits of available stock. The company M-Stickers We reserve the right to modify the product assortment at any time. Each product is presented on the website with a description listing its key technical characteristics (color, shape, use, composition...). Photographs are as faithful as possible but do not bind the Seller in any way. The sale of products presented on the site https://www.m-stickers.com This is intended for all purchasers residing in countries that fully permit entry of these products onto their territory.

Article 3. Tariffs

The prices shown on the product pages of the online catalog are in Euros (€) and include all taxes (VAT). The VAT applicable on the date of order is included. Any change in the VAT rate may affect the product price. The company M-Stickers We reserve the right to modify our prices at any time, however, the price listed in the catalog on the day of the order will be the only price applicable to the buyer. Prices do not include shipping costs, which will be charged in addition to the price of the purchased products based on the total order amount. In metropolitan France and all countries where M-Stickers products are sold, a flat shipping fee will be charged to the buyer.

Article 4. Order and Payment Terms

Before placing any order, the buyer can, if desired, create an account on the site. https://www.m-stickers.com The account creation section is directly accessible from the menu bar. The buyer, if they wish to place an order or view their account (order status, profile, etc.), will need to log in using this information. The company M-Stickers Offer the buyer the option to order and pay for their products in multiple steps, with two payment options: PayPal or credit card.

- Secure payment by PayPal or credit card: The buyer selects the products they wish to order in the "cart", modifies them if necessary (quantities, references, etc.), and verifies or enters a new delivery address. Shipping costs are then calculated and presented to the buyer, along with the carrier's name. Next, the buyer chooses their preferred payment method. The following step allows the buyer to review all information, read and accept these terms and conditions by checking the corresponding box, and then prompts them to validate their order by clicking the "Confirm Order" button. Finally, the buyer is redirected to a secure interface to securely enter their PayPal account details or personal credit card information. If the payment is accepted, the order is registered and the contract is definitively formed. Payment by PayPal account or credit card is irrevocable. In the event of fraudulent use of a credit card, the buyer can demand the cancellation of the card payment; the funds paid will then be credited or refunded. The liability of the credit card holder is not engaged if the contested payment has been proven to have been fraudulently made remotely, without physical use of their card. To obtain a refund for the fraudulent debit and any associated bank fees, the cardholder must dispute the charge in writing with their bank within 70 days of the transaction, or 120 days if their contract with the bank allows for it. The bank will refund the withdrawn amounts within a maximum of one month of receiving the written dispute from the cardholder. No refund fees will be charged to the cardholder.

Confirmation of an order constitutes acceptance of these terms and conditions of sale, acknowledgement of full understanding thereof, and renunciation of any recourse to the buyer's own purchase terms. All provided data and the recorded confirmation shall serve as proof of the transaction. If the purchaser possesses an email address and has provided it on their order form, the company... M-Stickers He will communicate the confirmation of his order's registration by email.

If the buyer wishes to contact the company M-StickersThey can do so either by mail to the following address: 37 Rue Pierre Stoppa 69200 Vénissieux; or by email to the following address: contact@m-stickers.com.

Article 5. Reservation of Title

M-Stickers retains full ownership of the products sold until the full purchase price, including principal, costs, and taxes, has been received.

Article 6. Revocation

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen calendar days from the delivery of their order to exercise their right of withdrawal and return the product to the seller for exchange or a refund, with no penalties. However, shipping costs remain the responsibility of the customer.

Personalized products, from a legal standpoint, do not benefit from the right of withdrawal, for obvious reasons of the seller's inability to resell the item. Thus, there is no... cooling-off period for this type of product.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which must be within the agreed-upon geographic area. Orders are placed by La Poste via lettres suivies translates to: **The Post Office via registered mail**Delivery service with tracking, signature-less delivery. Delivery times are estimates only; if these exceed thirty days from the order date, the sales contract may be terminated and the buyer refunded. The company M-Stickers The seller will provide the buyer with a tracking number via email. The buyer will receive the delivery at their home address from a postal carrier. In the event of the buyer's absence, a notice of attempted delivery will be left by the carrier, allowing the buyer to collect the ordered products at the nearest Post Office within a timeframe specified by postal services. Risks associated with transportation are the buyer's responsibility once the items leave M-Stickers' premises. The buyer is responsible for verifying the condition of the packaging and contents of the merchandise in the presence of the postal employee or delivery person upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Warranty

8.0 14-Day Guarantee
All products supplied by M-Stickers are covered by the legal guarantee stipulated in articles 1641 and following of the Civil Code. If a sold product is non-compliant, it may be returned to M-Stickers, who will accept it, exchange it, or refund it. All claims, exchange requests, or refunds must be made by mail to the following address: M-Stickers – 69200 Vénissieux, or by email: contact@m-stickers.com within 15 days of delivery

8.1 Subject of the 6-year warranty

M-Stickers guarantees the durability of its stickers for a period of 6 years from the date of purchase, provided installation conforms to industry standards and the recommendations outlined in this document.

8.2 Installation Conditions

To benefit from the warranty, the customer must ensure the sticker is applied following proper procedures. This includes, but is not limited to, meticulously preparing the surface to be adhered to, ensuring its complete cleaning and the absence of any dust, grease, or moisture. Furthermore, the 48-hour drying time after application must be strictly observed to guarantee optimal sticker adhesion.

8.3 Procedure in case of delamination

If the sticker peels within 6 years of purchase, the customer must file a detailed claim. This file must include:

a) Clear and precise photographs of the defective sticker, highlighting the detachment problem. The photos must be dated to demonstrate when they were taken. b) A detailed description of the conditions under which the sticker detached, specifically noting the environmental conditions, the use of the surface it was applied to, and any other relevant information. c) A copy of the sticker's purchase invoice, proving the date of purchase.

8.4 Verification and Reimbursement Process

Once the claim file is submitted, our technical team will conduct a thorough review of all submitted information. This review may include further communication with the client to obtain clarifications, as well as a detailed inspection of the provided photographs.

Processing times may vary depending on the complexity of the claim, but we are committed to processing each claim as quickly as possible. Once verification is complete and the detachment is confirmed, a full product refund will be initiated within 60 business days.

8.5 Warranty Limitations

It should be noted that the warranty does not cover damage resulting from misuse of the sticker, exposure to extreme environmental conditions, or any other negligence by the customer in the care or handling of the product.

M-Stickers reserves the right to modify the terms and conditions of its warranty at any time, without prior notice. The applicable terms will be those in effect on the date the product is purchased by the customer.

8.6 Contact

For any questions or claims regarding the warranty of the decals, customers are invited to contact our customer service by mail at the following address: M-Stickers – 69200 Vénissieux, or by email at the following address: contact@m-stickers.comOur team will be happy to assist our clients as quickly as possible.

Article 9. Responsibility

The company M-stickers In a distance selling process, the seller is only obligated to use reasonable means. Their liability cannot be incurred for damages resulting from the use of the internet, such as data loss, intrusion, viruses, service disruption, or other involuntary problems.

Article 10. Intellectual Property

All site elements https://www.m-stickers.com are and remain the intellectual property and exclusive property of the company M-StickersNo one is authorized to reproduce, exploit, or use any elements of the site, whether in the form of photos, logos, visuals, or text, in any way, even partially.

Article 11. Personal Data

The company M-Stickers We are committed to preserving the confidentiality of information provided by the buyer, which they may transmit for the use of certain services. All information concerning them is subject to the provisions of Law No. 78-17 of January 6, 1978. To this end, the user has the right to access, modify, and delete information concerning them. They may request this at any time by mail to the following address: M-Stickers 69200 Vénissieux

Article 12. Dispute Resolution

These distance selling terms are governed by French law. For any disputes or legal actions, the competent court will be that of Lyon.